These were just some of the thoughts swirling around in my brain when I took a tour of the City Business Library (CBL) back in January. The CBL offers access to a variety of business databases, including FAME (Financial Analysis Made Easy) and Mint free of charge, predominantly to business practitioners, students and journalists. It is, however (to the surprise of many) a completely public, local authority library. Its location within the Guildhall in the City of London leads many to the assumption that it is a subscription-based facility, yet anyone can use it. The library also hosts between 60-80 events per month, ranging from 'Yoga for desk workers' to a graduate job club. Knowing that business databases, in particular, are an expensive resource, I asked the librarian who was giving the tour of the CBL whether high usage figures are needed to justify subscription to these. Her response was that although these were a consideration, decision-making processes were largely based upon discovering what users actually did with the information they found and what the outcome was of their research. Extensive feedback is collected from users on precisely this. For some, it may have helped them to find employment, whilst another example was given of entrepreneurs coming in to learn about the state of the market for particular products, then being able to set up businesses in appropriate areas.